Spa Receptionist & Assistant

Spa Receptionist & Assistant

Eve’s Escape Spa & Wellness Centre is a busy day spa located in the heart of Barry's Bay. We pride ourselves in bringing wellness, top-quality treatments and excellent customer service to the Ottawa Valley. Established in 2011, we are growing at a steady pace with the help of our qualified team and we look forward to continued success in the future.

Eve’s Escape Spa & Wellness Centre is recruiting for a friendly, professional, organized, and client-focused Spa Receptionist & Assistant. This is a full-time position.

This hands-on position combines front desk responsibilities with assisting in the day-to-day operation of the spa. The successful candidate will play an important role in creating a warm, welcoming, and relaxing experience for every client while helping our team maintain the high standards of service, professionalism, and client care.

Responsibilities:

• Greet clients, assist with check-in and check-out
• Answer incoming phone calls, emails, social media messages, and client inquiries
• Schedule, reschedule, and confirm client appointments while monitoring the daily schedule and helping manage the flow of clients and staff
• Assist with staff scheduling, shift coverage, and communicating schedule changes
• Process payments, gift cards, memberships, and other transactions while maintaining client information and appointment records
• Respond to client questions, needs, and concerns
• Recommend and promote appropriate spa services, retail products, memberships, packages, and current promotions
• Maintain a clean, organized, welcoming, and professional reception area
• Assist with opening and closing procedures and communicate important updates between management, reception, and staff
• Assist therapists and aestheticians with preparing treatment rooms
• Keep treatment rooms clean, organized, sanitized, and properly stocked
• Monitor inventory and communicate when items need to be ordered
• Assist with laundry and folding
• Follow all spa hygiene, sanitation, safety, dress code, and workplace standards
• Help train and support new staff members
• Help maintain a smooth, relaxing, positive, and professional client experience

• High school diploma or equivalent
• Strong computer skills
• Ability to learn and use appointment scheduling systems, email, and other workplace software

Assets:

• Diploma or certificate in front desk administration, office administration, or a related field
• Previous experience in a similar role, such as spa or salon reception, front desk administration, customer service, hospitality, or an administrative position

This is an opportunity to become an important part of a growing wellness business and build a long-term career. The successful candidate will work closely with our team and have opportunities to expand their skills, knowledge, and responsibilities as Eve’s Escape Spa & Wellness Centre continues to grow.

If you are passionate about client service, enjoy working in a positive and professional environment, and are interested in building a career in the spa and wellness industry, we would love to hear from you.