Family & Children’s Services of Renfrew County is a multi-service agency committed to providing preventative, protective, and socially inclusive services and programming that empower and strengthen everyone. We are focused on cultivating a team-oriented work environment where everyone thrives. Our goal is to develop and strengthen collaborative partnerships to increase the availability, accessibility, and quality of care in our communities. Our agency commitments include moving forward with anti-oppressive practice, French-language services, and working alongside our indigenous communities.
We are currently recruiting for a First Contact Screener. This is a three-month contract position that is full-time.
The Role
The First Contact Screener collects and processes initial information and assesses eligibility for services including child welfare, developmental services and family visitation and exchange services. A signs of safety or signs of something model will be used during contact and assessment of service needs as well as community caregiving investigations.
This position will also complete specific child welfare assessments and investigations for community caregivers as per the eligibility spectrum within the required standard timeframes. These investigations will follow the ministry requirements for serious occurrence reporting and the agency policies and procedures.
General Responsibilities:
- Receive and assess service user requests for services
- Provide information and complete referrals to other services
- Review file records to assist in assessing need and immediacy of agency response
- Complete follow-up telephone contacts with service users
- Complete Intake reports, clinical records, and other administrative requirements
- Complete file disclosures
- Provide telephone support to service users in crisis and facilitate transfer to an assigned worker
- Respond to community-caregiver investigations
- Complete Investigative interviews and processes
- Participate in multi-disciplinary case conferences
- Participate in agency training programs
- Review weekly referral centre or community caregiver activities with assigned supervisor
- Carry out other related duties as assigned
Complete Job Description
|