Insurance Account Representative

Insurance Account Representative

Donna Watt Insurance and Financial Services Inc. has been serving customers in the Ottawa Valley and Ontario’s north for more than 20 years. We provide auto, business, home, property and life insurance, along with living benefits.

We are seeking a qualified professional to join our winning team for the role of Insurance Account Representative. This is a full-time position.

The person best suited to this role will be someone who enjoys building relationships, solving problems, and delivering exceptional customer experiences through value-based conversations. If you thrive in a fast-paced environment and have a background in hospitality, customer service, or another client-facing role, your skills may translate perfectly into a rewarding career in insurance.

Responsibilities: 

• Develop new leads, schedule appointments, and identify customer needs
• Provide needs-based insurance reviews and educate clients on available coverage options
• Build trusted relationships through genuine care, clear communication, and follow-up
• Support clients with policy changes, billing questions, and claims inquiries
• Work closely with the agent to achieve individual and team marketing goals
• Confidently introduce additional lines of protection to help clients strengthen their overall insurance strategy

• A client-first mindset with strong listening and communication skills
• Empathy, reliability, and a desire to help people make informed decisions
• Energy and a strong work ethic
• A proactive, self-motivated approach and strong attention to detail
• Ability to collaborate in a team environment rooted in integrity, kindness, and excellence
• OTL or RIBO license (or willingness to obtain) for auto and home insurance
• LLQP license (or willingness to obtain) for life insurance

Licensing support and guidance provided

What we offer:

• Competitive base salary (commensurate with experience)
• Commission and bonus opportunities tied to performance and client satisfaction
• Supportive, collaborative team culture that values growth and contribution
• Ongoing training, coaching, and professional development
• Long-term career stability with opportunities to expand your skills and income

If you’re ready to turn your customer service strengths into a meaningful career, where your work truly makes a difference, we’d love to hear from you. Apply today and take the next step toward a career you can grow with.

This position is with an independent contractor agent that is part of the Desjardins exclusive agent network, not with Desjardins Group or its subsidiaries. This agent’s employees are not employees of Desjardins. Independent contractor agents are responsible for and make all employment decisions regarding their employees.