Program Assistant

Program Assistant

The Petawawa Military Family Resource Centre (PMFRC) is a non-profit organization with the responsibility of addressing the needs of military families. We provide programs and services that serve, involve, and advocate for our military community, its members, and families, and address the unique military lifestyle challenges, resulting in an enhanced quality of life. The PMFRC envisions a community of strong, capable, resilient Canadian Armed Forces (CAF) families.

We are currently recruiting for a Program Assistant. This is a permanent, indefinite contract position. This role is 37.5 hours per week working primarily at the Petawawa Employment Services location, Monday to Friday from 8:00am to 4:00pm. Occasional evenings or additional shifts may be required.

The Role

The Employment Services Program Assistant is responsible for providing support and assistance in the delivery of employment-related services. Duties include providing ongoing assistance to clients using the resource and information area and providing administrative support to other staff. Integral to this position is the ability to cooperate and work in partnership with all PMFRC departments, the Ontario Ministry of Labour, Immigration, Training and Skills Development, and EmployNext.

Additional responsibilities include:

• Assisting clients to connect with their employment Coaches, book appointments, determine program eligibility, and access the resources and information area
• Supporting clients with their job search, accessing training, and job applications
• Ordering, tracking, and submitting client supports and office purchases, ensuring documentation is saved in client files
• Entering client information into required systems, handling incoming referrals, and following up with clients and employers to solicit employment details
• Completing client intakes, determining program eligibility, ongoing data entry of client and financial information, participating in training on applicable software, entering information on clients and employers
• Retrieving daily communications with individuals, updating the online job board, and providing website updates

• College diploma in computer or office administration, information services, a related field or a demonstrated combination of equivalent education, training, and/or experience
• A minimum of one year of work experience working in administration, preferably in the social services field
• Experience with the employment and training programs available through the Ministry of Labour, Immigration, Training and Skills Development and its service providers
• Valid driver’s license with access to a reliable vehicle for work-related travel and requisite driver’s insurance
• Screening requirement: enhanced reliability, criminal record and vulnerable screening, information services (security procurement) – IT assets

Knowledge:

• Career assessment techniques and career development tools and resources
• Ontario labour market supply and demand, trends, and local economic outlook
• Holistic, integrated, and strength-based approach to employment supports and career development
• Maintaining classified records and adhering to client file management legislation
• Data management and database administration
• Adult learning principles
• CAF community and lifestyle
• CaMS, Microsoft Excel, Outlook, Word, Teams, and Zoom

Assets:

• Experience with diverse clientele (delivering front-line services) is an asset
• Experience with EOIS CaMS case-file management is a strong asset
• Bilingualism (French and English) is an asset
• CPR and First Aid
• Mental Health First Aid
• Training and/or education in career development theories or practices

Closing: April 23, 2025

If you wish to become a member of our team, please submit both a cover letter and resume in a Word or PDF format clearly demonstrating how you meet the required qualifications stated above. Please include your daytime contact number and email address.

PMFRC welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest, however, only those selected for an interview will be contacted.