Intake Worker

Intake Worker

Nigig Nibi Ki-win Gamik Society is growing our team! 

Join our dynamic and dedicated team as we continue to develop capacity within the Algonquins of Pikwakanagan First Nation and the greater unceded Algonquin territory. With our child well-being law, Nigig Nibi Ki-win, now fully in force, the community embraces a step in reconciliation by reclaiming jurisdiction over the safety and well-being of our children, youth and families.

We are recruiting for an Intake Worker. This is a full-time position.

Position Summary

The Intake Worker plays a pivotal role in facilitating the initial contact and intake process for individuals or agencies seeking services or assistance from Nigig Nibi Ki-win Gamik. They are responsible for gathering all essential information, assessing needs, determining memberships or affiliations to AoPFN, and next steps to ensure clients receive timely and relevant support.

Duties and Responsibilities:

• Welcome and engage with clients seeking services either in person, over the phone, or via email
• Collect essential information from clients and enter information into a database
• Listen attentively to clients' concerns, questions and needs, demonstrating empathy and understanding
• Determine eligibility for services based on predetermined criteria or guidelines.
• Provide clear and accurate information about available programs, services and resources
• Explain intake procedures, requirements, and expectations to clients, ensuring they understand the process
• Maintain detailed and confidential client records
• Ensure compliance with organizational policies, procedures, and legal requirements
• Prepare and submit reports
• Collaborate and follow up with agencies that send external client referrals
• Assist the Navigator with various tasks
• Answer main phone line, transfer calls, and set up call forwarding
• Create client files in the case management platform
• Upload external and internal referrals, file closure letters and various documents in client files

• Grade 12 diploma
• 3-5 years of experience in an administration role
• Experience working in social work or healthcare is an asset
  • Note: a combination of relevant education and experience in a related field may be considered
• The ability to communicate with kindness and respect at all times
• Experience working with children, youth and families
• Knowledge and understanding of AoPFN’s history, community dynamics, children, youth and families
• Knowledge of community resources and support networks is an asset
• Knowledge of the Child, Youth & Family Services Act (Ontario) and its application and proceedings involving First Nation members
• Exceptional communication skills (both oral and written)
• Exceptional phone etiquette
• Strong computer skills

Please submit a cover letter and resume.

We offer:

• Competitive salary
• Employment benefits and pension plan
• Paid sick, vacation and special day leave
• 14 provincial and federal statutory holidays

Nigig promotes equal employment opportunities for all applicants. Persons who identify as indigenous will be given preference as this role serves the needs of members of Algonquins of Pikwakanagan First Nation. Provided the candidate meets the basic requirements of the position and is deemed qualified following the interview process, preference will be given to a) the qualified indigenous person who is a member of Algonquins of Pikwakanagan First Nation; then to, b) the qualified indigenous person; then to, c) the qualified non-indigenous candidate.