Developmental Services Supervisor

Developmental Services Supervisor

Family and Children's Services of Renfrew County
Location: Pembroke, Ontario
Posted: December 22nd 2017

Family & Children's Services of Renfrew County helps families and communities in Renfrew County protect and support the development and well being of children, youth and adults through integrated services, prevention and social inclusion. We provide services of child welfare, developmental services, Ontario Early Years, KUMON math and reading and family visitation and exchange services.

We are currently recruiting for a Developmental Services Supervisor. This is a full-time, one-year, contract position.

A non-union Supervisor position serves as the Supervisor performing a variety of managerial and coordination activities as well as direct service functions.

The Supervisor function ensures that on a daily basis, case assignment, case management and quality service delivery are managed functions and that case and service priorities are established and measured.

General Duties:

Supervisory positions are first line supervisory staff directing individual and team performance and completing necessary reviews, discipline and corrective action to ensure the attainment of team objectives. The position manages the implementation of the service plan for the assigned team by providing routine clinical supervision and service advice.

Supervisory positions are a first line supervisory staff within a variety of teams and departmental structures and are an essential component of the management infrastructure. They are authorized to audit and ensure service delivery standards are met and necessary case decision making is completed, e.g. child welfare admissions.

Supervisory positions enrich the service of the agency by specializing in a clinical service (e.g. child protection, infant development, behaviour management, etc.) and supervising the quality of the service delivery. Performance review, training and teaching, procedure and policy management and decision aide services are expected.

Supervisors authorize specialized services as per policy (e.g. in-house psychology and ensure that incident and occurrence reporting and case management takes place. First level complaints management is also handled.

Supervisors may handle direct service functions to the extent that time permits (up to 50%) or may alternatively handle specialized case functions which contribute to a quality control function (e.g. case closures). They will receive standards audits and prepare performance review and authorize case records and risk assessments.

Duties Performed on a Regular Basis:

  • One to one and group (team) supervision with a focus on under effectiveness, client progress and measurement of outcomes specific to the team.
  • The preparation of supervisory notes and instructions on case matters within the assigned client file.
  • The approval of case recording and service plans with clients by assigned professional staff.
  • The completion of training events specific to the assigned team and the implementation of activities designed to apply training initiatives (e.g. assessing the benefits of access to protection decision making) or the use of assessment instruments in infant development.
  • Active participation in management sessions concerned with incident management, policy integration and outcomes measurement.
  • The preparation of performance reviews and professional development planning for assigned staff.
  • The display of leadership qualities: participation, anticipation, planning, excellence and completion of team agenda.

Performance Indicators:

  • The completion of regular supervisory sessions with assigned staff who demonstrate clinical competencies and adherence to those performance indicators assigned to the team.
  • The completion of staff performance reviews as per agency standards and format.
  • The review and approval of client assessments, staff recording and staff intervention methods.
  • The production of appropriate staff and service statistics which accurately describe the productivity of staff and the assigned team.
  • Provide direct intervention (service) as per team service plan and further provide onsite clinical advice and demonstration.
  • May (does) perform assignments which are specific to the assignment of the team.
  • Within developmental services (infant development), this position actively participates as the lead in client and team consultation, receives and processes new client referrals received from the departmental manager, reports initial assessment information (testing) and assigns as per departmental advice. Theme - Intake and Assessment.
  • Within developmental services, the Supervisor assigns case material for service managers and performs specialized communication disorder assistive functions. The position also acts as a primary link to external Developmental Services consultants including speech and psychology.
  • Child Welfare Supervisors authorize clinical actions under the C.F.S.A. and assume responsibility for decision advice and service outcomes on child protection issues.

Difficulty of Execution:

  • Supervisors hold the highest academic credential which could be expected from a team member, e.g. M.S.W. for child protection. Credentials may differ across departmental structures, e.g. Developmental Services.


Supervisors are accountable to assigned departmental director level supervisory staff with regular response to supervision and preparation of supervisory agenda as required. Supervisors are responsible for individual and team performance and must be familiar with major cases, performance stats and client indicators which are routinely measured.

Additional Information

Family and Children’s Services of Renfrew County is committed to providing a barrier free workplace. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

We thank all candidates for their interest; however, only those considered for an interview will be contacted.

Please submit your resume and cover letter and reference “Supervisor” in the subject line.

Contact Information
Human Resources Coordinator
Family and Children's Services of Renfrew County
77 Mary Street, Suite 100,
Pembroke, Ontario
K8A 5V4

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