Family Liaison Officer

Family Liaison Officer

Petawawa Military Family Resource Centre
Location: Petawawa, Ontario
Posted: January 11th 2021
Salary: $26.65-$32.89 per hour

The Petawawa Military Family Resource Centre (PMFRC) is a non-profit organization with the responsibility of addressing the needs of military families. We provide programs and services that serve, involve, and advocate for our military community, its members and families, and address the unique military lifestyle challenges, resulting in an enhanced quality of life. The PMFRC envisions a community of strong, capable, resilient Canadian Armed Forces families. For more information on who we are, please visit us at

We are currently recruiting for a Family Liaison Officer (FLO). This is a full-time position working Monday to Friday, 8:00am to 4:30pm. This position is based out of the Petawawa Military Family Resource Centre (PMFRC) South Side office at 1578 Wolfe Avenue in Petawawa.

Under the direction of the PMFRC Clinical Manager, this position is responsible for the development, implementation and service delivery of support services / programs and crisis intervention to CAF families who are coping with illness, injury, special needs, and/or mental health, emotional and couple or family issues. The FLO works closely with the Canadian Armed Forces transition centre’s multi-disciplinary team that supports CAF families of ill, injured or fallen members. They provide, or support the development of educational and awareness sessions, briefings, and resources regarding transition, change management, compassion fatigue to varied audiences including individuals, family members, community groups and various base and civilian partners in CAF communities throughout the Petawawa area.

The position connects with families either through self-identification or through a referral process by other service providers; ensuring PMFRC privacy policy is respected. The position includes collaborating with the multi-disciplinary team at the PMFRC, networking with community resources and contributing trends and information towards the development of prevention and intervention programs and resources to respond to the needs of military families at Garrison Petawawa.


Desired Knowledge, Education and Experience

  • Preference of a master of social work or an equivalent degree
  • Minimum of a bachelor of social work with extensive direct counselling and clinical therapy experience working with individuals and families coping with trauma; or a related discipline with courses relevant to counselling, family therapy, psychotherapy and extensive direct clinical experience working with children, adolescents, families, adults, individuals, couples and groups
  • Registered member in good standing with the OCSWSSW or the College of Registered Psychotherapists of Ontario (CRPO) with at least two years of direct client experience
  • Demonstrated experience working with individuals, families, couples, and small groups with a minimum of two years of experience in counselling and clinical therapy, crisis management, family education and support, trauma, grief and loss and completing trauma assessments
  • Possess a wide range of theoretical and practical knowledge encompassing program design, development and implementation, facilitation, coordination and evaluation, group dynamics, crisis intervention, family violence, abuse, and attachment theory and separation issues
  • Formal training and experience in assessment and treatment with a variety of responsive best practices, evidence-based treatment interventions (ie: brief therapy, CBT, DBT, family therapy, crisis assessment and interventions, motivational interviewing techniques)
  • Knowledge of civilian and provincial agencies and organizations that can provide support to the military families
  • Proficiency in mental health assessments and counselling techniques that are trauma-informed and strength resiliency-based
  • Possess a wide range of theoretical and practical knowledge encompassing program design, developing and implementation, facilitation, coordination, evaluation, and group dynamics
  • Full understanding of PMFRC programs and services to enable quality referrals for families into services and supports

Core Competencies and Behaviours

  • Believes in and practices the mission and goals of the PMFRC with a thorough understanding of Canadian Armed Forces communities
  • Maintain professional and ethical standards with respect to observing the strictest confidentiality at all times
  • Ability to work as a positive member of the PMFRC team, facilitating a team environment through personal behaviour, work contributions and the share of experience and knowledge
  • Understanding of PMFRC programs and services to enable quality referrals for families into services and supports
  • High degree of personal initiative and ability to work flexible hours; flexibility will be required to work evenings to meet the needs of the families we serve
  • Sensitivity and tact in dealing with people and able to collaborate with community partners effectively
  • Public speaking and presentation development
  • Able to be energetic, resilient and maintain a sense of humour when personal resources are challenged
  • Maintain a high degree of personal initiative with good planning and organizational skills
  • Maintain a constant awareness of the client and exhibit recognition and appreciation of their needs and achieve results with positive outcomes for individuals and families with the program
  • Ease of working with IT tools (Office Suite, Internet, MS Teams, WebEx and Zoom etc.)
  • Strong organizational skills and the ability to work well both independently and in a collaborative team environment
  • Excellent interpersonal skills under all types of conditions, exhibiting a supportive positive approach, and sensitivity and tact in dealing with people under stressful situations
Additional Information

Special Requirements

  • Adhere to all PMFRC policies and procedures including policies regarding privacy code and confidentiality
  • Participate in and assist with all special events when required
  • Provide proof of any applicable registration with the respective regulatory body if applicable
  • Occasional extended workday and/or occasional evening or weekend as required
  • Ability to provide a clear criminal record check, obtain an enhanced reliability security clearance, and vulnerable sector screening (current within six months)
  • Valid driver’s licence with access to a reliable vehicle for work related travel and requisite driver’s insurance
  • Travel within the County of Renfrew
  • Thorough understanding of Canadian Armed Forces communities, systems and policies to effectively assist families in accessing appropriate services and supports

If you wish to become a member of our team, please submit both a cover letter and resume in a Word or PDF format clearly demonstrating how you meet the required qualifications stated above. Please include your day-time contact number and email address.

Due to COVID-19 health and safety measures, this position will be required to balance working from home and at the office as required. The selection process and interviews will be done virtually.

  • Salary is $26.65 per hour (BSW) or $32.89 (MSW)
  • Benefits: 2% RRSP matching after first year of employment, vacation, sick leave, health and dental benefits

Closing: January 25, 2021.

PMFRC welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Contact Information
Human Resources Generalist
Petawawa Military Family Resource Centre
10-16 Regalbuto Avenue,
Petawawa, Ontario
K8H 1L3

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