Support Staff, Renfrew

Support Staff, Renfrew

MacKay Manor is a publicly funded, non-profit organization providing bed-based and community-based addiction supports across Renfrew County, Lanark County, Ottawa, and provincially. We offer a range of programming, including bed-based treatment for men in Renfrew, and women in Ottawa. In addition, we offer community outreach programs that service Renfrew County and North Lanark County which include STOP (Smoking Treatment for Ontario Patients), CWMS (Community Withdrawal Management Services), ASH (Addiction Supportive Housing), Mesa-SUAP Addiction Outreach team as well as partnership with the County of Renfrew HART Hub (staffing the intake centre and bridge housing locations in Pembroke). 

The Role

MacKay Manor is seeking a dedicated, reliable, and empathetic Support Staff member to join our bed-based treatment program team. Operating during evenings, overnights, and weekends, you will assume responsibility for client safety, well-being, and overall house operations when full-time clinical staff are off-site. Working independently, you will serve as a positive role model, maintain a structured and safe environment, coordinate house routines, and ensure effective communication flow with the broader program team.

Key Responsibilities:

• Conduct regular house and room checks and perimeter monitoring to ensure client safety, curfew compliance, and adherence to house rules.
• Handle client situations calmly and assertively using mature conflict resolution skills.
• Ensure clients take required medications, monitor daily chores and meal schedules, and conduct regular urinalysis testing.
• Assess medical or behavioral concerns and initiate emergency protocols (First Aid, ambulance, hospital transfers) when needed, ensuring prompt documentation and staff notification.
• Perform regular kitchen and dining area safety and sanitary inspections.
• Implement safety precautions for food handling and follow kitchen disaster and interruption contingency plans.
• Review shift logs prior to starting duties, record detailed shift observations and incidents in the logbook, manage incoming calls, conduct initial phone intakes, and flag maintenance issues.

• Active Canadian Addiction Counsellors Certification Federation (CACCF) certification or designation is an asset.
• Relevant post-secondary education, placement experience, lived or living experience of recovery, or prior experience in residential addiction, mental health, or human services settings.
• Solid understanding of substance use, co-occurring mental health challenges, trauma-informed care, and medication protocols.
• Strong active listening, objective written documentation, and independent decision-making skills.
• Demonstrated integrity, maturity, empathy, and ability to work effectively alone while maintaining professional boundaries and ethical standards.
• Moderate physical demands including stair use, walking, standing, and occasional light lifting.
• Able to work shift work during evenings, overnights, and weekends.

Qualified candidates are invited to submit their resume and cover letter highlighting their experience treatment or addiction support services. Please indicate the position and location you are applying for in the subject line of the email.

Mackay Manor is committed to fair, inclusive and accessible recruitment practices that provide all qualified applicants with an equitable opportunity to participate in our hiring process. We value the diversity of our workforce and welcome applicants of all backgrounds, identities, abilities and lived experiences. employment decisions are based on the qualifications, skills experience and requirements of the position.

Applicants who require accommodations during any stage of the recruitment process are encouraged to let us know so that appropriate arrangements can be made.