Supervisor of Quality Assurance

Supervisor of Quality Assurance

Family and Childrens Services of Renfrew County
Location: Pembroke, Ontario
Posted: October 16th 2017

Family & Children's Services of Renfrew County is currently recruiting for a Supervisor of Quality Assurance. We are looking for one full-time employee for 12 months with a possibility of extension.

The Supervisor of Quality Assurance is responsible for the development, implementation and evaluation of continuous quality initiatives throughout the Agency including outcome measurement, data management, compliance and internal reporting, and analysis.

This position has the responsibility for the collection, evaluation, preparation and dissemination of statistical and performance data relative to the agency and will support and facilitate quality improvement initiatives such as program evaluation, client/stakeholder feedback, accountability mechanisms including internal and external reviews, research, agency policies and procedures and related staff instruction. This position will play a critical role in providing quality information services to meet the growing requirements for data, statistics, business insight and intelligence to support the vision and mission of the Agency for strategic decision making and to support operational reporting for service model delivery.

  • Masters is preferred in Social Work or another discipline related to the position (consideration will be given to suitable combinations of education and experience)
  • Minimum 10 years’ experience in senior role in child welfare or developmental services service delivery
  • Demonstrated excellence in coaching, team building and utilizing solution focused approaches
  • Demonstrated knowledge of project management and quality assurance
  • Certification in a formal, recognized quality assurance program considered an asset
  • Strong analytical skills, critical thinking, and attention to detail are important for this position
  • Preference will be given to bilingual candidates
Additional Information

Click here for a complete job description.

We thank all candidates for their interest; however, only those considered for an interview will be contacted. Contact Information: Please submit your resume and cover letter to via email (preferred) or mail. Please reference “Quality Assurance” in the subject line.

Family and Children’s Services of Renfrew County is committed to providing a barrier free workplace. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Contact Information
Human Resources Coordinator
Family and Childrens Services of Renfrew County
77 Mary Street, Suite 100,
Pembroke, Ontario
K8A 5V4

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